Cancel Your Order

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Cancel Your Order

If you need to cancel an order placed with Unguardable, please contact our customer service team as soon as possible.

Important: Order cancellation may depend on whether your order has already been processed, dispatched or delivered.

How to Request a Cancellation

Please send us an email with the following information:

  • Your full name
  • Order number
  • Email address used for the order
  • Reason for cancellation (optional)

Send your cancellation request to:

Unguardable Customer Support

Email: management@unguardable.de
Company location: Mainz, Germany
Request Order Cancellation

Orders That Have Not Been Shipped

If your order has not yet been shipped, we will make reasonable efforts to process your cancellation request before dispatch.

Please contact us as soon as possible because we cannot guarantee that an order can be cancelled after it has entered the shipping process.

Orders That Have Already Shipped

If your order has already been shipped, it may no longer be possible to cancel the order before delivery. In this situation, please contact us for information about the applicable return procedure.

Refunds

If your cancellation is accepted and a refund is due, the refund will be processed according to our applicable refund policy and the payment method used for the original purchase.

The time required for the refund to appear in your account may depend on your payment provider or financial institution.

Need Help?

If you have questions about cancelling your order, please contact us before the order is shipped whenever possible.

Unguardable
Mainz, Germany
Email: management@unguardable.de
Website:  https://www.unguardable.de