Shipping Policy

Unguardable ships products from Germany to customers in the United States. We work with shipping and logistics partners to provide reliable delivery of our ovens, grills, BBQs, kitchen appliances, and related products.

1. Shipping Area

We currently offer shipping to customers in the United States, subject to product availability, carrier coverage, and applicable shipping restrictions.

Some products may not be available for delivery to certain locations due to their size, weight, dimensions, product specifications, carrier restrictions, or applicable legal requirements.

2. Estimated Delivery Time

Our standard estimated delivery time for US orders is:

5–8 business days

Delivery times are estimates and may vary depending on product availability, order processing, shipping carrier schedules, customs clearance, weather, holidays, and other circumstances outside our reasonable control.

Business days generally exclude Saturdays, Sundays, and applicable public holidays.

3. Order Processing

Orders are normally processed after payment has been successfully confirmed.

Processing time may vary depending on the product. Products that are oversized, heavy, made to order, or require specialized handling may require additional processing time.

If an unexpected delay affects your order, we will make reasonable efforts to notify you using the contact information provided with your order.

4. Shipping Costs

Applicable shipping charges will be displayed during checkout or otherwise communicated before the order is completed.

Shipping costs may vary depending on the product, destination, package dimensions, weight, quantity ordered, and shipping method.

Certain large or heavy products may require freight shipping. Freight charges may therefore differ from standard parcel shipping rates.

5. Large and Heavy Products

Ovens, large grills, BBQs, and certain kitchen appliances may be shipped using specialized freight or delivery services.

Depending on the product and destination, delivery may be made to a designated delivery location rather than inside the customer's home.

Customers are responsible for ensuring that the delivery location is accessible and suitable for the size and weight of the product.

If special delivery requirements apply to a particular product, they will be communicated before or during the ordering process where reasonably possible.

6. Tracking Information

Where tracking is available, customers may receive tracking information after the order has been dispatched.

Tracking information is provided by the applicable carrier and may take some time to become active after the shipment has been created.

7. Delivery Address

Customers are responsible for providing a complete and accurate delivery address at checkout.

Please verify your shipping address carefully before completing your purchase.

Unguardable is not responsible for delays or additional shipping costs caused by an incorrect, incomplete, or undeliverable address provided by the customer, except where applicable law provides otherwise.

8. Missed Deliveries

If a carrier attempts delivery and the customer is unavailable, the carrier may leave instructions for rescheduling, pickup, or another delivery attempt.

Customers should follow the carrier's instructions promptly to avoid additional storage, handling, or redelivery charges where applicable.

9. Damaged Shipments

Customers should inspect the package and product as soon as reasonably possible after delivery.

If your order arrives visibly damaged, please take photographs of the packaging, shipping label, and damaged product before disposing of any packaging materials.

Contact us promptly at management@unguardable.de so that we can investigate the issue and determine the appropriate solution.

Depending on the circumstances, we may arrange replacement parts, a replacement product, repair, refund, or another appropriate remedy.

10. Lost or Delayed Shipments

If your shipment appears to be delayed or lost, please contact us so that we can investigate the shipment with the applicable carrier.

Delivery estimates do not constitute a guaranteed delivery date unless expressly stated otherwise in writing.

11. Customs, Duties, and Import Charges

Orders shipped internationally may be subject to customs procedures, import duties, taxes, brokerage fees, or other charges depending on the destination and applicable law.

Any applicable customs duties, import taxes, brokerage charges, or other fees will be handled according to the shipping and pricing information presented during checkout and applicable law.

Customers are responsible for providing any information reasonably required for customs clearance.

12. Product Compatibility

Before purchasing an oven, grill, BBQ, or kitchen appliance, customers should verify that the product is suitable for their intended location and installation.

This may include checking electrical voltage and frequency, plug type, gas type, ventilation requirements, dimensions, installation requirements, and applicable local regulations.

Where professional installation is required or recommended, customers should use an appropriately qualified installer.

13. Delivery Delays Outside Our Control

We are not responsible for delivery delays caused by circumstances beyond our reasonable control, including severe weather, natural disasters, transportation disruptions, customs delays, strikes, governmental actions, carrier disruptions, or other extraordinary circumstances.

14. Contact Us

If you have questions about shipping, delivery, tracking, or an existing order, please contact us:

Unguardable
55130 Mainz, Germany
Email: management@unguardable.de
Phone: +49 6144 3357990
Website: https://www.unguardable.de