Privacy policy

Privacy Policy

Unguardable ("Unguardable", "we", "us", or "our") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit our website, create an account, place an order, contact us, or otherwise interact with our services.

This Privacy Policy applies to visitors and customers in Germany, the European Economic Area (EEA), the United Kingdom, the United States, and other jurisdictions where applicable.

1. Who We Are

Unguardable
55130 Mainz, Germany
Email: management@unguardable.de
Phone: +49 6144 3357990
Website: https://www.unguardable.de

2. Personal Information We Collect

Depending on how you interact with our website and services, we may collect the following categories of personal information:

Contact information: name, email address, telephone number, and other contact details.
Shipping and billing information: billing address, shipping address, and delivery information.
Order information: products purchased, order number, transaction details, returns, refunds, and customer service requests.
Payment information: payment-related information processed through our payment providers. We generally do not store complete payment-card information on our own servers.
Account information: login credentials and account preferences if you create an account.
Communications: messages, inquiries, reviews, and other information you provide when contacting us.
Technical information: IP address, browser type, operating system, device information, approximate location, pages visited, referring website, and other technical information.
Usage information: information about how you interact with our website, products, advertisements, and services.

3. How We Collect Information

We may collect information directly from you when you:

Visit or use our website;
Create an account;
Place an order;
Subscribe to communications;
Contact customer support;
Request a return, refund, replacement, or warranty service;
Submit a product review or other content; or
Interact with our advertisements or marketing communications.

We may also receive information automatically through cookies, pixels, analytics technologies, and similar technologies.

4. How We Use Personal Information

We may use personal information for the following purposes:

To process and fulfill orders;
To arrange delivery and shipping;
To process payments, refunds, and returns;
To provide customer service;
To communicate with you about your orders;
To provide warranty and after-sales support;
To maintain and improve our website and services;
To detect, prevent, and investigate fraud or abuse;
To maintain website and information security;
To comply with legal and regulatory obligations;
To measure website performance and usage;
To personalize or improve your online experience; and
To send marketing communications where permitted by applicable law and, where required, with your consent.

5. Legal Bases for Processing — EEA and UK

Where the GDPR or similar data-protection legislation applies, we process personal information based on one or more of the following legal bases:

Contract: processing necessary to provide products and services you request or to fulfill an order.
Legal obligation: processing necessary to comply with applicable laws, accounting requirements, tax obligations, or legal requests.
Legitimate interests: processing necessary for purposes such as fraud prevention, security, customer service, website improvement, and business administration, where those interests are not overridden by your rights.
Consent: where you have provided consent for a specific processing activity, such as certain marketing or non-essential cookies.

6. Cookies and Similar Technologies

Our website may use cookies, pixels, tags, local storage, and similar technologies.

These technologies may be used for:

Essential website functionality;
Security and fraud prevention;
Remembering preferences;
Website analytics;
Advertising measurement;
Personalized advertising; and
Improving website performance.

Where required by law, we will request your consent before placing non-essential cookies or using similar technologies.

You may also be able to manage cookies through your browser settings and, where available, through our cookie-consent mechanism.

7. Google Services and Advertising

We may use Google services, including Google Merchant Center, Google Shopping, Google Ads, Google Analytics, and related technologies to display, measure, and improve our products and advertising.

These services may collect information such as device information, browsing activity, interactions with advertisements, approximate location, and information about visits to our website.

Where required by applicable law, we will obtain appropriate consent before using non-essential advertising or analytics technologies.

8. Sharing Personal Information

We may share personal information with service providers and business partners when reasonably necessary to operate our business and provide our services.

These may include:

Payment processors and financial institutions;
Shipping companies and logistics providers;
Website hosting and technology providers;
Analytics and advertising providers;
Customer service and communication providers;
Fraud-prevention and security providers;
Professional advisers and legal service providers; and
Government authorities or law-enforcement agencies where required.

We do not sell personal information for money in the ordinary meaning of the term. Where applicable law defines certain advertising or data-sharing activities as a "sale" or "sharing" of personal information, we will provide the rights and choices required by that law.

9. International Data Transfers

Because Unguardable is based in Germany and may use service providers located in different countries, your personal information may be transferred to and processed outside the country where you live, including the United States.

Where required by applicable data-protection law, we use appropriate safeguards for international transfers, which may include adequacy decisions, standard contractual clauses, or other legally recognized transfer mechanisms.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide services, maintain business and transaction records, comply with legal obligations, resolve disputes, enforce agreements, and protect our legal rights.

Retention periods may vary depending on the type of information and the applicable legal requirements.

11. Data Security

We use reasonable technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmitting or storing information over the Internet can be guaranteed to be completely secure.

12. Your GDPR Rights

If the GDPR applies to you, you may have the following rights, subject to applicable legal conditions:

Right to access your personal information;
Right to correct inaccurate or incomplete information;
Right to request deletion of your personal information;
Right to restrict certain processing;
Right to object to certain processing;
Right to data portability;
Right to withdraw consent where processing is based on consent; and
Right to lodge a complaint with a competent supervisory authority.

13. Your US Privacy Rights

Depending on the state in which you reside, you may have additional privacy rights under applicable US state privacy laws.

Depending on the applicable law, these rights may include the right to:

Request access to personal information we hold about you;
Request correction of inaccurate personal information;
Request deletion of personal information;
Request information about our processing activities;
Opt out of certain targeted advertising or data sharing;
Appeal a privacy-rights decision where applicable; and
Exercise other rights provided by applicable state law.

We will process privacy requests in accordance with the laws applicable to the requesting individual.

14. Children's Privacy

Our website and services are not directed to children under the age at which parental consent is required under applicable law.

We do not knowingly collect personal information from children in violation of applicable law. If you believe that a child has provided us with personal information, please contact us so that we can review and take appropriate action.

15. Marketing Communications

Where permitted by applicable law, we may send you information about products, promotions, offers, or services.

You may unsubscribe from marketing emails at any time by using the unsubscribe mechanism included in the communication or by contacting us.

Transactional communications relating to orders, payments, shipping, returns, refunds, security, or customer service are not necessarily marketing communications and may continue when necessary to provide our services.

16. Third-Party Websites

Our website may contain links to third-party websites or services. Third-party websites operate under their own privacy policies and terms. We are not responsible for the privacy practices of third-party websites that we do not control.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, services, technology, or legal requirements.

When we make changes, we will update the "Last updated" date at the top of this policy. Material changes may be communicated through appropriate additional notices where required by law.

18. Contact Us

If you have questions about this Privacy Policy or wish to exercise a privacy right, please contact us: