Our Warranty

At Unguardable, we aim to provide quality ovens, grills, BBQs and kitchen products. Our warranty policy is designed to provide customers with support when a product has a manufacturing defect covered by the applicable warranty.

1. Warranty Coverage

Where a product is covered by a manufacturer's or seller's warranty, the warranty may cover defects in materials or workmanship that occur during the applicable warranty period under normal and intended use.

The specific warranty period and coverage applicable to your product will depend on the product purchased and the terms provided with that product.

2. What Is Not Normally Covered

Unless otherwise stated in the applicable warranty terms, warranty coverage generally does not include damage resulting from:

• Normal wear and tear.
• Incorrect installation or assembly.
• Improper use or misuse.
• Accidents, impact or physical damage.
• Unauthorized modifications or repairs.
• Failure to follow the product instructions.
• Use of the product for purposes for which it was not designed.
• Improper cleaning or maintenance.
• Damage caused by external conditions outside normal use.

3. Ovens, Grills and BBQ Products

For ovens, grills and BBQ products, customers should carefully follow all installation, operating, cleaning and maintenance instructions supplied with the product.

Products that require electricity, gas or another fuel source must only be connected and operated according to the applicable manufacturer's instructions and technical specifications.

4. Warranty Claims

If you believe your product has a defect covered by warranty, please contact our customer service team as soon as possible.

To help us process your claim, please provide:

• Your full name.
• Order number or proof of purchase.
• Product name or model number.
• Description of the problem.
• Photographs or videos showing the issue, where appropriate.

5. Inspection and Resolution

We may request additional information, photographs, videos or other documentation to assess a warranty claim.

If the claim is accepted under the applicable warranty terms, the available remedy may include repair, replacement, replacement parts or another remedy permitted by the applicable warranty and law.

We will inform you of the appropriate next steps after reviewing your claim.

6. Warranty Service for US Customers

Customers in the United States should confirm that the product is suitable for the intended US installation and use before purchasing. This includes checking applicable voltage, electrical requirements, fuel type, installation requirements and product specifications.

Warranty service availability may depend on the product, location and applicable warranty terms.

7. Proof of Purchase

Proof of purchase may be required when submitting a warranty claim. Please keep your order confirmation, invoice or other purchase documentation.

8. Your Legal Rights

This warranty is intended to supplement, and not replace, any mandatory consumer rights that may apply under applicable law.

Nothing in this warranty policy is intended to exclude or limit rights that cannot legally be excluded or limited.

9. Contact Us

If you have questions about warranty coverage or would like to submit a warranty request, please contact us.