Return & Refund Policy

At Unguardable, we want you to be completely satisfied with your purchase. If you are not satisfied with your order, you may be eligible to return the product and receive a refund in accordance with the terms of this Return & Refund Policy.

1. Return Period

Customers in the United States may request a return within 30 calendar days of the date the product is delivered.

To be eligible for a return, the product must generally be:

• Unused and in its original condition;
• In the original packaging, where reasonably possible;
• Complete with all accessories, manuals, parts and documentation;
• Free from damage, excessive wear, modification or misuse; and
• Accompanied by proof of purchase or the original order information.

2. How to Request a Return

Before sending any product back, please contact our customer service team to request return authorization and instructions.

Please contact us at:

Email: management@unguardable.de
Phone: +49 6144 3357990

Please include your order number, the product name, the reason for the return, and photographs or other relevant information when applicable.

Do not ship a product back to us without first receiving return instructions. Unauthorized returns may result in processing delays.

3. Products That Are Not Eligible for Return

Certain products may not be eligible for return, including products that:

• Have been used, installed, assembled or operated;
• Have been modified or altered;
• Have been damaged after delivery through misuse, improper installation or negligence;
• Are missing parts, accessories or original documentation;
• Are damaged because of improper storage or handling after delivery; or
• Cannot reasonably be resold as new due to their condition.

Additional restrictions may apply to products that require installation, connection to gas or electricity, or products that have been customized specifically for a customer.

4. Damaged or Incorrect Products

Please inspect your order as soon as it is delivered.

If your product arrives damaged, defective, incomplete, or different from the product you ordered, please contact us as soon as possible at management@unguardable.de.

For shipping damage, we may request photographs of the packaging, shipping label, product and damage to assist with the carrier claim and determine the appropriate solution.

Depending on the circumstances, we may provide a replacement, replacement parts, repair, refund, or another appropriate resolution.

5. Return Shipping

If you are returning an item because you changed your mind or no longer want the product, the customer may be responsible for the cost of return shipping.

If the return is required because the product was delivered damaged, defective, incorrect, or materially different from the product ordered, Unguardable will determine the appropriate return-shipping arrangement after reviewing the circumstances.

Due to the size and weight of certain ovens, grills, BBQs and kitchen appliances, return transportation may require freight service. Customers should not independently arrange expensive freight returns without first contacting us.

6. Return Inspection

Once a returned product is received, it will be inspected to determine whether it meets the requirements of this policy.

If the returned product is used, damaged, incomplete, or otherwise does not meet the applicable return conditions, we may be unable to issue a full refund, subject to applicable law.

7. Refunds

If your return is approved, we will process the applicable refund to the original payment method.

Refund processing generally begins after the returned product has been received and inspected.

After we issue a refund, the time required for the funds to appear in your account may depend on your bank, credit card company, payment provider, or other financial institution.

Unless otherwise required by applicable law or expressly agreed by Unguardable, original shipping charges and expedited shipping charges may be non-refundable for customer-requested returns.

8. Partial Refunds

Where permitted by applicable law, a partial refund may be considered if a returned product has diminished value because it has been used, damaged, modified, or returned without required components or accessories.

9. Exchanges

We may offer product exchanges at our discretion and subject to product availability.

If the requested replacement is unavailable, we may instead offer a refund or another appropriate resolution.

10. Warranty Claims

A product that develops a manufacturing defect after the applicable return period may be covered by a manufacturer's or Unguardable warranty, if a warranty applies to that product.

Warranty coverage is separate from this Return & Refund Policy and may have different eligibility requirements, exclusions and procedures.

Please contact us before returning a product under warranty.

11. Products Requiring Installation

Customers are responsible for ensuring that products are installed and operated according to the applicable installation instructions and safety requirements.

Improper installation, incorrect electrical or gas connections, misuse, unauthorized modification, or operation contrary to the manufacturer's instructions may affect return or warranty eligibility.

12. International Orders and Import Charges

This policy applies to orders shipped to customers in the United States. Customers are responsible for reviewing any applicable taxes, duties, customs requirements, installation requirements, or other charges that may apply to their purchase unless expressly stated otherwise at checkout.

13. Legal Rights

Nothing in this policy is intended to limit, exclude, or waive any mandatory rights or remedies that consumers may have under applicable federal, state, or other applicable law.

Where applicable law provides consumers with rights that are more favorable than the terms of this policy, those legal rights will apply.

14. Contact Us

If you have any questions regarding returns, refunds, damaged products, or warranty claims, please contact Unguardable:

Unguardable
55130 Mainz, Germany
Email: management@unguardable.de
Phone: +49 6144 3357990
Website:  https://www.unguardable.de